Delivery policy
At formula nest, we strive to provide reliable and efficient delivery services to our valued customers. To ensure a smooth shipping process, we have established the following delivery policy:
Part of our service we offer, is to prepare your product for shipping and reefer you to a shipping company. All international shipments are carried out on behalf of the customer. This means that the customer’s name will be used for shipping and customs documentation and we have not any responsibility for the product ones it left our premises.
The shipping cost for all orders, regardless of the destination country, is a flat rate of £35 per box. This shipping fee is automatically calculated and included in the total price during the checkout process.
As the recipient of the international shipment, the customer is responsible for any applicable customs duties, taxes, or fees imposed by their country’s customs authorities. These charges are not included in the product or shipping prices and may need to be paid separately by the customer upon delivery. It is recommended that customers familiarize themselves with their country’s customs regulations and charges before placing an order.
The estimated delivery time for international orders may vary depending on the destination country and local customs procedures. We make every effort to process and ship orders promptly, and we provide estimated delivery times based on the destination. Please note that these are estimates, and actual delivery times may be affected by factors beyond our control, such as customs delays or unforeseen circumstances.
To enable customers to track their shipments, we provide tracking information for all orders. Once the order has been shipped, customers will receive a shipping confirmation email containing the tracking number and instructions on how to track the package online. Customers can use this information to monitor the progress of their delivery.
It is the responsibility of the customer to provide accurate and complete shipping information, including the recipient’s name, address, and contact details. Any errors or omissions in the provided shipping information may result in delays or unsuccessful deliveries. Customers are advised to review their shipping details carefully before completing the order to ensure accurate and timely delivery.
In the event of any delivery issues, such as lost packages or damages during transit, customers should contact our customer support team as soon as possible. We will work diligently to resolve the issue and assist customers in finding a satisfactory solution.
Once an order has been placed and payment has been processed, it may not be possible to make changes or cancel the order. If you need to make any modifications, please contact our customer support team immediately, and we will do our best to accommodate your request. Please note that we cannot guarantee order changes or cancellations once the order has been shipped.
By placing an order on formula nest, customers acknowledge and agree to comply with our delivery policy. We reserve the right to modify or update this policy at any time without prior notice. It is recommended that customers review this policy periodically to stay informed of any changes.
If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.
Last updated: June 2023